Platform Terms & Key Policies
A clear, human-readable overview of billing, number ownership, privacy, compliance, and how REbbit works — followed by full legal terms.
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Rebbit.AI Private Limited (“Rebbit AI,” “we,” “our,” or “us”) governing your access to and use of the Rebbit AI platform available at https://rebbit.ai and through associated mobile applications (collectively, the “Platform”).
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must not access or use the Platform.
2. Definitions
- “Agent User” means a licensed U.S. real estate professional who subscribes to and uses the Platform.
- “End Recipient” means a home buyer, home seller, or other individual who communicates with Agent Users via SMS, voice calls, or email facilitated through the Platform.
- “Allowed Sender List” means the set of email addresses configured by the Agent User during onboarding from which the Platform is authorized to process incoming email messages for lead detection.
- “Dedicated AI Phone Number” means the unique telephone number assigned to each Agent User through which the Platform’s AI voice assistant places outbound calls to prospects on behalf of the Agent User.
- “User Content” means any data, text, messages, or other content that Agent Users or End Recipients input, upload, or transmit through the Platform.
- “Services” means all features and functionalities provided through the Platform, including AI voice assistant, SMS messaging, email integration, calendar integration, CRM, lead management, and appointment scheduling.
3. Eligibility
To create an Agent User account, you must:
be at least eighteen (18) years of age;
hold a valid, active real estate license in at least one U.S. state;
have the legal authority to enter into these Terms; and
not be prohibited from using the Platform under applicable law.
By creating an account, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your real estate license status and to suspend or terminate your account if your license is expired, revoked, or suspended.
4. Account Registration and Security
You agree to:
provide accurate, current, and complete registration information;
maintain and promptly update your account information;
maintain the security and confidentiality of your login credentials;
accept responsibility for all activities under your account; and
immediately notify Rebbit AI at hileads@rebbit.ai of any unauthorized use or security breach.
Rebbit AI is not liable for any loss or damage arising from your failure to maintain account credential security.
5. Platform Services
5.1 AI Voice Assistant and Dedicated AI Phone Number
Each Agent User is assigned a Dedicated AI Phone Number through which the AI voice assistant operates. Agent Users acknowledge that:
the AI assistant is a tool and does not replace professional judgment;
Agent Users are responsible for the accuracy of information conveyed by the AI assistant;
Agent Users must comply with all TCPA requirements and FCC regulations regarding AI-generated voice calls;
all outbound AI calls will include legally required disclosures; and
the Dedicated AI Phone Number remains the property of Rebbit AI and will be deactivated upon account termination.
5.2 Email Integration and Allowed Sender List
The Platform integrates with Google Gmail and Microsoft Outlook to detect inbound real estate leads. During onboarding, Agent Users configure an Allowed Sender List. Agent Users acknowledge that:
the Platform processes only emails from the Allowed Sender List; all others are ignored;
accurate configuration is the Agent User’s responsibility;
lead detection accuracy depends on the Allowed Sender List configuration; and
integration requires explicit authorization and may be revoked at any time.
5.3 SMS Messaging
The Platform facilitates A2P SMS messaging in compliance with 10DLC requirements, TCPA regulations, and CTIA guidelines. Agent Users agree to:
obtain and maintain proper consent;
comply with all applicable messaging laws;
honor all opt-out requests promptly;
not send messages during prohibited hours; and
not send spam or messages unrelated to real estate services.
5.4 Calendar Integration and Appointment Scheduling
The Platform integrates with Google Calendar and Microsoft Outlook Calendar. Agent Users acknowledge that:
the Platform reads existing events to check availability;
calendar events created by the Platform are the Agent User’s responsibility to manage;
Google Calendar data use is subject to the Google API Services User Data Policy; and
Microsoft Calendar data use is subject to the Microsoft APIs Terms of Use.
5.5 CRM and Lead Management
The Platform provides CRM and lead management tools. Lead information from Allowed Sender List emails is automatically populated in the CRM. Agent Users are solely responsible for data accuracy and legality.
6. Subscription and Payment
Access requires a paid subscription. Plans, pricing, and features are described on the Platform.
Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated or required by law.
We may change fees upon thirty (30) days’ written notice. Continued use constitutes acceptance.
Failed payments may result in suspension or termination. You are responsible for all applicable taxes.
7. User Content and Data Ownership
Agent Users retain all ownership rights in their User Content. By using the Platform, you grant Rebbit AI a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit User Content solely for providing and improving the Services.
Rebbit AI does not claim ownership of User Content. The license terminates upon deletion or account termination, subject to retention requirements.
Agent Users are solely responsible for ensuring User Content does not violate any law or third-party rights.
8. Prohibited Uses
You agree not to use the Platform to:
violate any applicable law;
send unsolicited messages or calls;
harass, abuse, or threaten any person;
impersonate any person or entity;
transmit malware or harmful code;
interfere with the Platform;
attempt unauthorized access;
use the Platform for non-real-estate purposes;
scrape or data mine the Platform;
sublicense, resell, or redistribute access; or
configure the Allowed Sender List to process emails unrelated to real estate lead generation.
9. AI Technology Acknowledgment and Disclaimer
The Platform uses AI to generate voice communications, draft messages, detect leads, call prospects, schedule appointments, and provide automated assistance. Agent Users acknowledge that: (a) AI content may contain errors; (b) Agent Users are responsible for reviewing AI-assisted actions, including scheduled appointments and lead qualifications; (c) Rebbit AI does not guarantee AI content accuracy; and (d) Agent Users should not rely solely on AI content for critical decisions.
Rebbit AI is not responsible for damages arising from AI-generated content, including errors in communications, incorrectly scheduled appointments, or misqualified leads.
10. Intellectual Property
The Platform (excluding User Content) is the exclusive property of Rebbit.AI Private Limited and is protected by intellectual property laws.
You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription term solely for internal business purposes.
You may not: (a) copy, modify, or distribute the Platform; (b) reverse engineer it; (c) remove proprietary notices; or (d) create derivative works.
11. Third-Party Services and Integrations
The Platform integrates with third-party services including Google, Microsoft, telecommunications carriers, and payment processors. Your use of third-party services is subject to their respective terms and privacy policies. Rebbit AI is not responsible for third-party practices, content, or availability.
12. Privacy
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.
13. Termination
Agent Users may terminate at any time through account settings or by written notice to hileads@rebbit.ai.
Rebbit AI may suspend or terminate access for: (a) Terms violation; (b) non-payment; (c) license expiration/revocation; (d) harmful conduct; or (e) upon 30 days’ notice for any reason.
Upon termination: (a) your license terminates; (b) you must cease use; (c) your AI Phone Number is deactivated; (d) API integrations are disconnected; (e) data is handled per the Privacy Policy; and (f) outstanding fees remain payable.
Sections 7, 9, 10, 14, 15, 16, 17, 18, and 19 survive termination.
14. Disclaimers
THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
REBBIT AI DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE PLATFORM IS FREE OF VIRUSES; (D) AI-GENERATED CONTENT WILL BE ACCURATE; (E) LEADS FROM THE ALLOWED SENDER LIST WILL BE ACCURATE; (F) APPOINTMENTS WILL BE FREE OF CONFLICTS; OR (G) RESULTS WILL MEET YOUR REQUIREMENTS.
REBBIT AI IS NOT A REAL ESTATE BROKERAGE AND DOES NOT PROVIDE REAL ESTATE ADVICE. THE PLATFORM IS A TECHNOLOGY TOOL. AGENT USERS ARE SOLELY RESPONSIBLE FOR PROFESSIONAL CONDUCT AND COMPLIANCE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REBBIT AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, REGARDLESS OF THE THEORY OF LIABILITY.
REBBIT AI’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) $100.00.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations above may not apply to you.
16. Indemnification
You agree to indemnify, defend, and hold harmless Rebbit.AI Private Limited, its affiliates, and their respective directors, officers, employees, and agents from all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; (d) your User Content; (e) your Allowed Sender List configuration; (f) your interactions with End Recipients; (g) any claim by an End Recipient related to Platform communications; or (h) your failure to obtain proper consent.
17. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws provisions. Subject to Section 18, legal actions shall be brought exclusively in the federal or state courts in Travis County, Texas.
18. Binding Arbitration and Class Action Waiver
18.1 Agreement to Arbitrate
You and Rebbit AI agree that any Dispute shall be resolved through binding individual arbitration and not in court, except for disputes qualifying for small claims court.
18.2 Arbitration Procedures
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, conducted by a single arbitrator, in Austin, Texas or remotely at your election. The arbitrator’s decision is final, binding, and may be entered as a court judgment.
18.3 Class Action Waiver
EACH PARTY MAY BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING.
18.4 Exceptions
Either party may seek injunctive or equitable relief in court to prevent infringement of intellectual property rights.
18.5 Opt-Out
You can reply "Stop" at +1 2104895749 anytime to unsubscribe
19. General Provisions
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rebbit AI.
Severability: If any provision is held invalid, the remaining provisions shall be enforced.
Waiver: Failure to enforce any right does not constitute a waiver.
Assignment: You may not assign these Terms without our consent. Rebbit AI may assign without restriction.
Force Majeure: Rebbit AI is not liable for delays or failures caused by circumstances beyond our reasonable control.
Notices: Notices to Rebbit AI must be sent to hileads@rebbit.ai or 135, 505 E Huntland Drive, 1st Floor, Austin, Texas 78752. Notices to you will be sent to your account email.
Headings: Section headings are for convenience only.
No Third-Party Beneficiaries: These Terms confer no rights upon third parties.
20. Contact Information
If you have any questions, concerns, or requests regarding these Terms & Conditions, you may contact us at:
Rebbit.AI Private Limited
U.S. Office: 135, 505 E Huntland Drive, 1st Floor, Austin, Texas 78752, United States
India Office: 53/B, Ward Number 57, 1st Main Road, JP Nagar Phase 3, Sarakki Industrial Layout, Bengaluru, Bengaluru Urban, Karnataka 560078, India
Email: hileads@rebbit.ai