Privacy Policy

1. Overview

Rebbit AI (“we,” “our,” or “us”) provides an AI-powered real estate assistant that communicates directly on behalf of Rebbit AI with users via SMS, voice calls, and WhatsApp to respond to inquiries related to buying, selling, and renting properties.

Rebbit AI is the sole sender and controller of all communications. Messages are not sent on behalf of third-party real estate companies, agents, brokers, or marketplaces.

This Privacy Policy explains how we collect, use, and protect personal information when users interact with our communication services.

2. Information We Collect

We collect only the information necessary to operate the service, including:

• Mobile phone number
• Communication content (SMS messages, WhatsApp messages, and call transcripts or summaries where applicable)
• Call metadata (date, time, duration, and call status)
• Inquiry context (buy, sell, or rent preferences)

We do not collect sensitive personal data such as government IDs, banking details, payment information, or health data.

3. How We Use Information

We use collected information strictly to:

• Respond to inbound real estate inquiries
• Provide automated assistance, follow-ups, and reminders
• Improve response accuracy and service quality
• Monitor performance and comply with legal and carrier requirements

4. Data Sharing

We do not sell or rent personal information.

Information may be shared only with:

• Communication service providers (SMS, voice, WhatsApp) for message and call delivery
• Legal or regulatory authorities when required by law

5. Data Retention

We retain information only as long as necessary to:

• Provide and support the service
• Meet operational, legal, or compliance obligations

Users may request deletion of their data at any time.

6. User Consent (Opt-In)

Users receive communications from Rebbit AI only after providing consent by:

• Initiating contact directly with Rebbit AI via SMS, WhatsApp, or phone call, or
• Sending an approved opt-in keyword such as “START”

Upon first contact, users receive an opt-in confirmation message that includes the service name, message frequency disclosure, message and data rate disclosure, and opt-out instructions.

7. Opt-Out

Users may opt out at any time:

• SMS / WhatsApp: Reply STOP
• Voice Calls: Request do-not-call during the call or via follow-up message

After opting out, no further communications are sent unless the user opts in again.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the service constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related questions or data requests:

Email: techinfra@rebbit.ai

Website: https://rebbit.ai/privacy